Tell you how to return the money after the real POS transaction is returned.
What do you mean by "returning a single order" and "repaying money" in a POS machine transaction? Many pos machine agents are new to the definition of these professional words are very vague, Xiaobian will give you a popular science. The return of the order means that the issuing bank still has doubts about the original credit card transaction after the merchant and the acquiring institution provide the relevant billing information, so the merchant and the acquiring institution are refused to pay the transaction amount. The re-payment, that is, after the merchant receives the refusal notice from the issuing bank, it can provide the transaction card with a valid transaction vouchers and request for re-payment according to the fact that the transaction is true and valid.
First, what conditions can exercise your right to re-claim?
Contains but is not limited to the following three situations:
A. Before the order is placed and the order is returned, the items purchased by the consumer have been returned or refunded;
B. The issuing bank determines that the first purchase order is unclear and cannot be identified. The merchant can re-provide a clear and valid purchase order or other payment certificate;
C. The issuing bank determines that the materials provided for the first time are insufficient or have the possibility of being false. The merchants can supplement the provision of other auxiliary materials to confirm that the transaction is true and effective;
Second, how to use the right to re-claim? (After all, please pay attention to the conditions, so pay attention)
If the returned merchants meet the conditions for re-payment, they can generally exercise the right of re-invoicing to the acquiring institution and card issuer within 5-7 natural days. The specific process is as follows:
First, the need to make a re-inquiry to the acquiring institution.
Then, submit the corresponding voucher file to the card issuer. Within the specified time limit, the merchant shall, as far as practicable, provide all documents or documents (such as return agreements, transfer vouchers, etc.) that can confirm the true and effective transaction, in order to increase the probability of successful re-payment. Among them, the POS purchase order signed by the cardholder himself is the most effective; if it has exceeded the time limit of the acquiring institution, it must still provide the card in addition to the above-mentioned valid transaction voucher within the maximum time limit prescribed by the issuing bank. The person's handwritten signature consumer agreement, the cardholder's ID card positive and negative, a copy of the consumer bank card three kinds of information.
Remarks: If the time provided by the merchant exceeds the maximum time limit set by the bank, the merchant will lose the corresponding right to claim and bear the economic responsibility that may arise.
The merchant's re-payment amount must be less than or equal to the refund amount.
Third, regarding the return of funds
After the expiration of the time limit for the issuance of the card issuer or the time limit for the issuance of the order, the transaction that has not been refused by the card issuer will be returned by the acquirer.
Key notes:
Since the card issuer requires all documents to be submitted within the specified time, if you have any strong documents that object to the refund, please be sure to reply to the acquirer as soon as possible. After the timeout and the card issuer has made a strong ruling on the cardholder, no further documents will be reviewed, and the card issuer is the party that is ultimately responsible for determining the outcome of the decision!
How do POS merchants avoid malicious refunds?
1. Please save the card receipt properly so that the cardholder can provide the order in time when applying to the card issuing bank. If the document is not provided in time or the document is lost, the card issuing bank will refund the order and bring unnecessary losses to you.
2. Whether the POS machine successfully prints out the purchase order as the unique identifier for the success of the transaction, and not the transaction system or the cardholder's debit memo. If the POS machine does not print out the purchase order, it should be regarded as a transaction failure, and should not be shipped to the cardholder; if the cardholder asks the merchant to ship or refund the transaction amount on the grounds that the bank has debited, you can ask the cardholder After the receipt of the receipt or receipt voucher on the spot, the goods will be shipped or refunded, and the voucher must be properly kept in case the cardholder can provide the subsequent order, so as to avoid the return of the voucher due to the failure to provide the voucher.
3. If you are engaged in a single transaction with a large amount of transactions (single amount of more than 2,000 yuan), it is recommended to install monitoring equipment in the store.
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