Cashier operation skills
Cash operation skills
A. It is found that the damaged or washed banknotes are not collected as much as possible;
B. When you receive the banknote, you must put it under the cash tray in the drawer of the cash register, and press it on the cash disk;
C. When changing, if the change is not enough, ask the customer to wait; if the customer has requirements for the change of the redemption, the customer's request should be met;
D. If the customer is not satisfied with the change found, it should be replaced;
E. Cash of different denominations should be placed in the prescribed box of the silver box;
F. Close the silver box.
Cashier error handling
A. Sincerely apologize for the cashier error when the customer settles;
B. Take back the wrong invoice and re-help the customer to make a correct one;
C. Politely ask the customer to sign the invalidation document and thank the guests for their cooperation;
D. After the customer leaves, fill in the invalid invoice record in a certain period of time;
E. When a dispute arises, ask the store manager to help explain.
Insufficient cash or temporary return processing for customers
A, comfort the customer;
B. It is recommended that the customer handle part of the merchandise return;
C. Re-send a correct statement for the customer and apply for a refund;
D. If the customer is willing to go back and get the money to make up, he can choose to settle the goods that the customer can pay first, and the remaining part can be settled after the customer comes in; or the goods selected by the customer can be temporarily stored in the cashier area.
When there is an error in the receipt and payment of operating income
A. In the short term, it is necessary to analyze the reasons and decide whether the cashier will partially compensate or fully compensate;
B. When collecting more, analyze the reasons and avoid making mistakes again.
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