Soft furniture has no national standard consumer rights encounter on the road

When the purchased furniture has environmental problems, and consumers and manufacturers can not reach a consensus on the quality of furniture, go to the relevant departments to test the furniture, many consumers will choose to use nationally recognized test reports to defend their legitimate rights and interests. However, this "Bright Avenue" is not good for soft furniture such as sofas. Recently, the consumer, Ms. Yu, called this newspaper and told the road to “identify the right body” for the “toxic gas” sofa at home.   

Cloth sofa smells smoked

       At the beginning of March this year, Ms. Yu bought a fabric sofa bed for 2,000 yuan at a large home store. Since she had had the experience of returning furniture with environmental protection problems, Ms. Yu asked the merchant whether the product was environmentally friendly and got a positive reply from the merchant. Ten days later, when the sofa was transported into the home for installation, Ms. Yu once again confirmed to the workers whether the sofa was environmentally friendly. The worker replied that the brand product will be sent for inspection every year, and there will be no problem, so Ms. Ann will sign the sofa. Unexpectedly, when the sofa was shipped to the house, everything was normal, but the next day it began to emit an unbearable irritating smell. For the lady’s words: "A one-meter-long sofa is emitted. The taste is far greater than that of a house problem furniture."

Therefore, Ms. Yu and the manufacturer negotiated to return, but the manufacturer said that the new things will be a bit of a taste, first look through the ventilation. However, after insisting on ventilation for half a month, the strange smell increased, and Ms. Yu called the manufacturer again to discuss. This time, the factory sent two workers to see it on the spot. The workers said that there is indeed a "point" smell, but it is not certain whether it is the taste of the board or the sponge. So the worker suggested removing the board and leaving the sponge in the lady's house. "If the board disappears, the taste disappears, then change the steel frame for the sofa, so it should be no problem; if the remaining part has flavor Child, negotiate again." Ms. Yu reluctantly agreed, but in the next two days, the taste of the rest of the sofa did not decrease. She called the merchant for the third time and insisted on returning the goods. However, the manufacturer still insisted that the product was okay. He could only play the sofa back to the factory for smell, and when he had no taste, he would pull it back. Ms. Yu could not accept this solution, so she decided to test the sofa and take the test report to defend her rights.

Standard missing detection without door

When Ms. confidently consulted the detection problem, she was very surprised to find that this was not the way. In order to verify the statement of Ms. Yu, the reporter of Jinghua Times personally experienced the whole process of Ms. Yu’s rights consultation as a consumer. The reporter contacted the Beijing Indoor Environmental Testing Center, which provides two services for furniture testing and indoor air testing. A receptionist said that they can only detect furniture such as plates and solid wood, and soft furniture like sofas. Unable to detect. The staff member said that they can detect the impact of harmful gases released by the sofa on indoor air, but asked consumers to provide a room without other furniture and no floor covering as a detection space to prevent other furniture from affecting the test results. However, the reporter learned that Ms. Yu’s home cannot provide such a testing environment.

Subsequently, the reporter called the Beijing Municipal Industry and Commerce Bureau 12315 consumer complaints report hotline and 12365 Beijing Municipal Bureau of Quality and Technical Supervision complaints report center hotline, described the matter, please provide them with a detectable fabric sofa. The staff of the Beijing Textile Fiber Inspection Institute provided by 12315 said that it could not be tested; while the Beijing Furniture Quality Supervision and Inspection Station provided by 12365 replied that the country did not have corresponding testing standards, and they could not detect it. The reporter also contacted the China Textile Industry Association Testing Center. The staff of the center said that they could test the formaldehyde content of the fabric on the sofa surface, but the samples were required to be brand new and could not be used. When I knew that the reporter was conducting air testing in order to get rid of the problem sofa, an indoor air testing agency staff said directly: "This test is useless, and manufacturers generally do not recognize this test result."

In the absence of the detection unit, the reporter dialed the Beijing Consumers Association hotline 96315. The staff of the 96315 said that the environmental performance of the fabric sofa does not have the national testing standards. When consumers and businesses have disputes over the quality of the goods, the principle Who advocates who gives evidence, if consumers can't give strong evidence, then consumers are basically difficult to claim rights. The staff suggested that consumers should still negotiate with the manufacturers to see if they admit that the results of air quality testing, if they do not recognize, there is no better solution.

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