Custom furniture makes consumers very entangled in design effects and actual differences

Core Tip: Custom furniture is not more than mass-produced furniture. It only targets a certain customer. Therefore, customers need to pay the full amount before they can send the design drawings to the factory for production. It can be said that consumers are “buying cattle across the mountain”, and consumer disputes are often The effect of designing the imagination is not completely consistent with the actual production of the product.

Recently, Mr. Ren from Hexi District sent an email to the complaint version of this newspaper: “I am going to get married next year, listened to the advice of my colleagues, and my fiancée chose furniture such as custom closets, cabinets, etc. At that time, the factory gave me an effect. The figure, and the color model block, let us choose the color, I am very satisfied with my fiancée. It can be found after the furniture is assembled, the effect picture and the color of the small area color block have a large color difference with the actual furniture large area painting color effect. It affected the overall decoration effect. After mediation, the merchant gave me some economic compensation. Because it is custom furniture, I also recognized the payment of the business. However, looking at the color of the furniture and the room decoration style is not uniform, my heart is always very awkward. ”

Custom furniture standards are not yet sound

At present, the standards and norms of custom furniture in China are still not perfect. Once there is a consumer dispute, there is no “ruler” to distinguish responsibility. In addition, custom furniture is a one-to-one exclusive production of goods, often need to pay the full amount when signing, at this point some let consumers feel the existence of "overlord terms." In an interview with many furniture and building materials cities in Nankai, Dongli, Hexi and other districts, the reporter learned that custom furniture has become the first choice for fashion young people, but because of the “customized” attributes, it brings color, style, There are many disputes about materials and functions. Custom furniture is not more than mass-produced furniture. It only targets a certain customer. Therefore, customers need to pay the full amount before they can send the design drawings to the factory for production. It can be said that consumers are “buying cattle across the mountain”, and consumer disputes often occur in design. The imaginary effect is not completely consistent with the actual production effect.

Businesses and consumers have concerns

According to Ma Manager, who manages custom furniture in a decorative city in Hedong District, the current custom furniture production process is generally preliminary design, field measurement, confirmation design, handing over the full amount, and then entering the factory production, delivery, acceptance and other steps. Custom furniture is different from the purchase of home appliances, clothing, etc. If the consumer returns due to reasons such as style, specifications, etc., it can no longer be sold to other customers. When the designer conducts the field measurement, the manufacturer has already begun to bear the cost of custom furniture. Therefore, once the order is placed, the consumer must pay the full amount of the custom furniture.

In the interview, the reporter encountered a customer who just gave up the custom wardrobe, he told reporters: "It is very good to see a custom wardrobe in a newly married friend's house, so I also want to customize one. But after consultation I found that if I place an order, I need to pay the full amount. The decoration of my friend's house is Chinese style, and my home is a simple European style. Custom furniture can only see the effect picture. For an ordinary consumer, it is impossible to predict whether the effect picture is actual or not. In addition, the price of custom furniture is higher than the purchase of ordinary furniture. If the actual effect is not satisfactory, it is better to directly select the mass-produced furniture."

Can write the details as written materials

According to the "Tianjin Furniture Commodity Maintenance and Replacement Responsibility Regulations" jointly formulated by the Municipal Consumers Association and the Municipal Furniture Industry Association, special offers, discounts and customized furniture products also enjoy three guarantees. According to experts from the China Furniture Association, there is no mandatory restraint mechanism in the custom furniture industry. In order to provide a fair and just business environment for consumers and businesses, a third-party supervision mechanism can be established or analyzed to analyze consumer disputes. . Su Wenhui, director of Tianjin Dewei Law Firm, believes that consumers are in a weak position in custom goods. It is recommended that consumers write the details of the materials, colors, sizes, specifications and other details of the products when writing a custom furniture agreement. It is well documented in the event of a dispute in the future.