The furniture is scratching the floor.
Ms. Gong lives in the Sunshine Community of the Holy Land in northern Fujian, and she is about 71 square meters in the set; purchased in 2009. In the second half of last year, it was renovated .
“It’s not easy to buy a suite. It’s the same for a lifetime.†Ms. Gong’s old fair days are busy. Both of them are working-class people. They are cautious when they are loading the house. The floor of the room is selected from the southwestern birch, 909×122×18 model. , cherry, 12 pieces, spent a total of nearly 5,400 yuan.
When installing the floor, the manufacturer's master reminds: When installing furniture, on the indoor floor, you should put cardboard or other soft things to avoid damage to the floor surface.
In March, Ms. Gong selected a set of brand furniture, including cabinets, etc., spent 18,000, the store is responsible for sending people to install.
At the end of April, this furniture store sent two young masters. Ms. Gong said that one of the decoration masters has been answering the phone.
Ms. Gong said, "On the wooden floor, you have to put a paper box on it, and the carton containing the decoration materials is still there."
"At the time, the master said, it doesn't matter, no cardboard, I still don't worry, I got a few cardboard mats on the wooden floor." Ms. Gong said that it was not finished until around 8 pm.
Early the next morning, Ms. Gong came to the scene and found some scratches on the wooden floor near the furniture. "There are several dents in the size of a dollar coin, and there are scratches of seven or eight centimeters in length."
Ms. Gong called the furniture store on the spot to explain the situation. The duty officer said that he would contact the after-sales immediately and ask her to wait.
Yesterday at about 6:15 pm, we contacted the furniture store Manager Deng. Manager Deng said that the solid wood flooring is very sensitive. During the installation of the furniture, it may cause some damage to the floor, but this should be checked by a professional to determine the identity.
“After the installation of the furniture, the customer was somewhat dissatisfied and had apologized many times.†Manager Deng said that he went to Ms. Gong’s home last Thursday to check the situation and explain. "Consultation several times, no agreement was reached. Ms. Gong proposed to replace the furniture with furniture. This is unacceptable. Even if the floor is damaged, it is related to the decoration master. It is a man-made reason. It has nothing to do with furniture. There is no furniture quality problem. Can't be returned."
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